Lumi / Privacy Policy

Lumi Privacy Policy

Effective Date: October 6, 2026 (first version May 11, 2026)

App: Lumi, and the website cbtfor.kids

Lumi (“Lumi,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of parents and families who use our app.

Lumi is designed for parents and caregivers. The app provides emotional learning exercises, calming rituals, and guided activities that a parent can read, explain, and do together with a child. Lumi is not intended for children to create accounts, communicate with others, or use the app independently.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.

1. Information We Collect

We collect only the information needed to provide and improve Lumi.

Information you provide

When you use Lumi, you may provide:

Account information, such as your email address or sign-in method.
A child’s first name or nickname, if you choose to enter it.
App preferences, such as selected language, saved exercises, favorite activities, or completed rituals.
Optional text entered by you in the app, if such features are available.

Please do not enter sensitive personal information, medical records, diagnoses, full names, addresses, school names, or any other information that is not needed to use Lumi.

Information collected automatically

We may collect limited technical and usage information, such as:

Device type and operating system.
App version.
App interactions, such as screens viewed, features used, and subscription status.
Crash reports and performance data.
Anonymous or pseudonymous identifiers used to operate the app and prevent abuse.

This information helps us keep Lumi stable, secure, and useful.

Subscription and purchase information

If you purchase a subscription, the payment is processed by Apple through the App Store or by Google through Google Play. We do not receive or store your full payment card details.

We may receive subscription-related information, such as:

Subscription status.
Product or plan identifier.
Renewal, expiration, or cancellation status.
Trial status.

This information is used to unlock paid features and manage access to Lumi.

2. Children’s Privacy

Lumi is designed to be used by parents and caregivers.

Children do not need to create an account, provide contact information, communicate with other users, or make purchases in Lumi.

If a parent chooses to enter a child’s first name or nickname, that information is used only to personalize the app experience. We do not knowingly collect contact information directly from children under 13.

If you believe that a child has provided personal information to us without parental consent, please contact us at: maria@cbtfor.kids

We will review the request and delete the information where required.

3. How We Use Information

We use the information we collect to:

Create and maintain your account.
Provide exercises, rituals, and personalized app content.
Save your preferences, favorites, and progress.
Manage subscriptions and paid access.
Improve app performance, stability, and user experience.
Detect, prevent, and fix technical issues.
Respond to support requests.
Comply with legal obligations.

We do not sell personal information.

We do not use children’s personal information for targeted advertising.

4. Sharing of Information

We may share limited information with trusted service providers that help us operate Lumi.

These providers may include:

Cloud hosting and database providers.
Authentication providers.
Subscription management providers.
Analytics and crash reporting providers.
App store platforms, such as Apple and Google.

These providers may process information only as needed to provide their services to us and must protect the information appropriately.

We may also disclose information if required by law, legal process, or to protect the rights, safety, and security of Lumi, our users, or others.

5. Third-Party Services

Lumi may use third-party services to support app functionality, such as:

Firebase / Google Cloud services for authentication, database, hosting, analytics, crash reporting, or app infrastructure.
Adapty or similar subscription management services for subscription status and paywall management.
Apple App Store and Google Play services for purchases and subscriptions.

These services may process data according to their own privacy policies and terms.

We do not control how Apple or Google process payments or manage subscriptions.

6. Analytics and Advertising

Lumi may use analytics to understand how the app is used and to improve the product.

We do not use third-party advertising networks to show behavioral ads to children.

We do not sell personal information to advertisers.

If tracking permission is required by Apple’s App Tracking Transparency rules, Lumi will request permission before tracking you across apps or websites owned by other companies.

6a. The Website (cbtfor.kids)

The website cbtfor.kids has no accounts and no forms. It uses Google Analytics 4 to count visits, pages viewed and clicks on the App Store and Google Play buttons. Google Signals and ads personalization are turned off. For visitors in the European Economic Area, the United Kingdom and Switzerland, analytics cookies are not set without consent.

When you tap the Google Play button, campaign parameters from the page address (such as utm or gclid) are passed to Google Play so that the install can be attributed to the campaign that brought you to the site. Google processes this data under its own privacy policy.

The website may also use Cloudflare for hosting and security, which processes IP addresses to deliver pages and prevent abuse.

7. Data Retention

We keep personal information only for as long as needed to provide Lumi, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated personal information by contacting us at: maria@cbtfor.kids

Some information may be retained for a limited period if required for legal, security, fraud prevention, accounting, or App Store subscription records.

8. Data Deletion Requests

You may request that we delete your account and personal information.

To request deletion, contact us at: maria@cbtfor.kids

Please include the email address associated with your Lumi account, if applicable. We may need to verify your request before deleting information.

After deletion, you may lose access to saved content, favorites, preferences, progress, and subscription-related app access stored in Lumi.

Deleting the Lumi app from your device does not automatically cancel your subscription. Subscriptions must be managed through your Apple ID settings or your Google Play account.

9. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed and stored in countries other than the country where you live. These countries may have different data protection laws.

When we transfer or process information internationally, we take steps designed to protect it in accordance with this Privacy Policy and applicable law.

11. Your Choices

You may:

Choose not to provide optional information.
Update or delete certain information in the app, where available.
Request account deletion by contacting us.
Manage or cancel subscriptions through your Apple ID settings or your Google Play account.
Control app permissions through your device settings.

12. Medical Disclaimer

Lumi provides educational and emotional learning content. Lumi is not a medical device, therapy service, diagnosis tool, or substitute for professional mental health care.

If you or your child needs medical, psychological, or emergency support, please contact a qualified professional or emergency service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app or by other appropriate means. The updated version will be posted with a new effective date.

Your continued use of Lumi after the updated Privacy Policy becomes effective means you accept the updated terms.

14. Contact Us

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact us at: maria@cbtfor.kids